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Support (Поддержка)
Раздел Support создан для оперативного взаимодействия пользователей с технической и клиентской поддержкой WISEBIT Capital. Здесь вы можете создавать запросы, отслеживать статус обращений, прикладывать файлы и получать ответы от специалистов платформы. Каждое обращение фиксируется в системе в виде Support Ticket — уникальной записи с номером, приоритетом и историей переписки.
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* Описание раздела Support
Раздел Support служит для отслеживания всех обращений пользователей в службу поддержки WISEBIT Capital. Здесь вы видите таблицу с вашими тикетами, их статус, приоритет, дату последнего обновления и во
* Создание обращения в поддержку (Create Ticket)
Если у вас возник вопрос или техническая проблема, вы можете создать новый тикет через интерфейс раздела Support. Каждое обращение обрабатывается командой WISEBIT Capital в порядке приоритета.
Как со
* FAQ по Support (часто задаваемые вопросы)
1. Как понять статус моего тикета?
Open — обращение активно и ожидает ответа.
Closed — обращение завершено, решение предоставлено.
Если тикет был закрыт, но вопрос остался, нажмите Reopen Ticket.
2
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